PJVDV
Petrus Johannes Van De Venter
1 reviews | Active since Oct 2019
15 Oct 2019, 08:13
STAY AWAY FROM DIRECTAXIS
Service is Very Bad, Complaints department doesn't exist, makes their customers do all the work for them, provides incorrect details. No communication until asked what is happening, very bad telephonic services. Bad All round Stay away from them at all costs.
Helpful (0)
Replies (10)0
Replies (10)
DirectAxis's replyOfficial
15 Oct 2019, 08:21Hello, apologies, this isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply15 Oct 2019, 08:21
Official
Hello, apologies, this isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
15 Oct 2019, 08:29That would take you ages , to do , and please don't say 24-48 hours as that in it self is a lie.
I have had numerous conversations with agents and so called managers , only to be told that its not your problem its mine.
I have placed you and the other party that is involved , (at least I had a CEO email that got them working) in contact and nothing not so much a a peep , until I call to find out what's happening.
I have never payed the monies over myself , it came from the other party directly , this is what I explained to your consultants every time. To be told that you can phone the other party to confirm.
if this is what you refer to as customer service enjoy the customers you have as you will not have more for very long with this attitude.
I have had numerous conversations with agents and so called managers , only to be told that its not your problem its mine.
I have placed you and the other party that is involved , (at least I had a CEO email that got them working) in contact and nothing not so much a a peep , until I call to find out what's happening.
I have never payed the monies over myself , it came from the other party directly , this is what I explained to your consultants every time. To be told that you can phone the other party to confirm.
if this is what you refer to as customer service enjoy the customers you have as you will not have more for very long with this attitude.
PJVDV
Petrus Johannes Van De Venter's update15 Oct 2019, 08:29
Reviewer Update
That would take you ages , to do , and please don't say 24-48 hours as that in it self is a lie.
I have had numerous conversations with agents and so called managers , only to be told that its not your problem its mine.
I have placed you and the other party that is involved , (at least I had a CEO email that got them working) in contact and nothing not so much a a peep , until I call to find out what's happening.
I have never payed the monies over myself , it came from the other party directly , this is what I explained to your consultants every time. To be told that you can phone the other party to confirm.
if this is what you refer to as customer service enjoy the customers you have as you will not have more for very long with this attitude.
I have had numerous conversations with agents and so called managers , only to be told that its not your problem its mine.
I have placed you and the other party that is involved , (at least I had a CEO email that got them working) in contact and nothing not so much a a peep , until I call to find out what's happening.
I have never payed the monies over myself , it came from the other party directly , this is what I explained to your consultants every time. To be told that you can phone the other party to confirm.
if this is what you refer to as customer service enjoy the customers you have as you will not have more for very long with this attitude.
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
16 Oct 2019, 11:19Today is day number 2 with no way forward ....hallooooo.....anybody working for DirectAxis ......
PJVDV
Petrus Johannes Van De Venter's update16 Oct 2019, 11:19
Reviewer Update
Today is day number 2 with no way forward ....hallooooo.....anybody working for DirectAxis ......
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
18 Oct 2019, 08:42Good Day , today is day 4 with no feedback on this matter , by the end of today I will log a complaint with NCR as this issues is more than 20 days old with no resolution from your side , but you are more that happy to take monies even after the settlement has been payed. SORT YOU STUFF OUT
PJVDV
Petrus Johannes Van De Venter's update18 Oct 2019, 08:42
Reviewer Update
Good Day , today is day 4 with no feedback on this matter , by the end of today I will log a complaint with NCR as this issues is more than 20 days old with no resolution from your side , but you are more that happy to take monies even after the settlement has been payed. SORT YOU STUFF OUT
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
18 Oct 2019, 10:35Good Day
I was on the phone with one of your call centre agents , no resolution again , 25 min. YOUR COMPLAINTS DEPARTMENT AND CUSTOMER SERVICE IS A JOKE
I was on the phone with one of your call centre agents , no resolution again , 25 min. YOUR COMPLAINTS DEPARTMENT AND CUSTOMER SERVICE IS A JOKE
PJVDV
Petrus Johannes Van De Venter's update18 Oct 2019, 10:35
Reviewer Update
Good Day
I was on the phone with one of your call centre agents , no resolution again , 25 min. YOUR COMPLAINTS DEPARTMENT AND CUSTOMER SERVICE IS A JOKE
I was on the phone with one of your call centre agents , no resolution again , 25 min. YOUR COMPLAINTS DEPARTMENT AND CUSTOMER SERVICE IS A JOKE
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
18 Oct 2019, 11:07HaHAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAH DO YOUR JOB ....I HAVE MAILS WITH YOUR PEOPLE IN TRAIL WHERE THE BANK CONFIRMED MONIES TRANSFERD ....FIX YOUR STUFF ...CALL HAS BEEN LOGGED WITH NCR OUMBUTS MAN IS NEXT .....YOU AHVE NO IDEA HOW TO RUN A BUSSINESS I WOULD LIEK THE CEO EMAIL ADDRESS NOW PLEASE
PJVDV
Petrus Johannes Van De Venter's update18 Oct 2019, 11:07
Reviewer Update
HaHAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAH DO YOUR JOB ....I HAVE MAILS WITH YOUR PEOPLE IN TRAIL WHERE THE BANK CONFIRMED MONIES TRANSFERD ....FIX YOUR STUFF ...CALL HAS BEEN LOGGED WITH NCR OUMBUTS MAN IS NEXT .....YOU AHVE NO IDEA HOW TO RUN A BUSSINESS I WOULD LIEK THE CEO EMAIL ADDRESS NOW PLEASE
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
18 Oct 2019, 13:59Right so pending half the day on the phone with your agents ...only to be advised that all the mangers and their bosses are in training. What are you training for ....customer service is definitely not you wrong suit...I then got told that someone will phone me back ...nothing happened ....ooo still in training are we ....you guys must be heavy fit ....this is after I did all the work for you ....confirming with bank and all the account numbers ....you agent also confirmed the account numbers , read proof of payments and and and ...and still nothing , amazingly , no one has no ones email addresses .....wow ...how do you work ....walk around the whole day with sticky notes ....maybe that's the training ..how to wast time ......REALLY NOW .....
PJVDV
Petrus Johannes Van De Venter's update18 Oct 2019, 13:59
Reviewer Update
Right so pending half the day on the phone with your agents ...only to be advised that all the mangers and their bosses are in training. What are you training for ....customer service is definitely not you wrong suit...I then got told that someone will phone me back ...nothing happened ....ooo still in training are we ....you guys must be heavy fit ....this is after I did all the work for you ....confirming with bank and all the account numbers ....you agent also confirmed the account numbers , read proof of payments and and and ...and still nothing , amazingly , no one has no ones email addresses .....wow ...how do you work ....walk around the whole day with sticky notes ....maybe that's the training ..how to wast time ......REALLY NOW .....
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
22 Oct 2019, 16:09Hallo Darkness my old friend ...I have called and called and called you again ....and nothing ...well done on being really really good at doing nothing ....
PJVDV
Petrus Johannes Van De Venter's update22 Oct 2019, 16:09
Reviewer Update
Hallo Darkness my old friend ...I have called and called and called you again ....and nothing ...well done on being really really good at doing nothing ....
PJVDV
Petrus Johannes Van De Venter's updateReviewer Update
22 Oct 2019, 16:46Nice Try my old friends ...this case is now 20+ days old ...nice try.
PJVDV
Petrus Johannes Van De Venter's update22 Oct 2019, 16:46
Reviewer Update
Nice Try my old friends ...this case is now 20+ days old ...nice try.
DirectAxis's replyOfficial
25 Oct 2019, 11:30Apologies, this isn't the experience we aim to provide. We're pleased that your query has been resolved. If you still have any questions or you need further assistance do let us know.
DirectAxis's reply25 Oct 2019, 11:30
Official
Apologies, this isn't the experience we aim to provide. We're pleased that your query has been resolved. If you still have any questions or you need further assistance do let us know.