AP
Alida P

1 reviews | Active since Oct 2010

03 May 2018, 08:55

Stay away from DirectAxis

I have posted this in April "I am so disappointed. I got a settlement amount for a personal loan in January. I paid it the same day and request them on the payment to close the account, they confirmed it is closed. Today 3 months later I got a letter of demand from VeriCred Collections who wants another R16935.17 ??? How can this be possible ???" They answered its resolved. I requested proof and also that they removed me from Credit buro...they just responded they will come back....please maybe the Ombudsman is my only choice

0
Replies (3)
DirectAxis
DirectAxis's reply03 May 2018, 09:14
Official

Hello. Thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis

AP
Alida P's update10 May 2018, 21:20
Reviewer Update
Another week gone with no reply .... please what is the hold up here
AP
Alida P's update15 May 2018, 16:42
Reviewer Update
Good day nobody contacted me. Please send me an confirmation letter ********** and also confirm that the accounts is closed and been removed from ITC