Stay away from Direct Axis

Item: DirectAxis
Rating: 1
Author: Ancke L

Just as i thought. Direct axis said they will get into contact with you after you give them a bad review to rectify their mistake but still waiting to date. It has been 7 days not and still no word of them.

They change your debit order date for december without consent. So its fine if your account is in arrears because of this but they do not care!!!

Trying to get hold of them is impossible and if you do their agents are *********** to help you.

Helpful (0)

Replies (3)

DirectAxis's replyOfficial

07 Dec 2020, 09:17

Hello Ancke, Thanks for responding to us. Please accept our humble apologies for the delay in getting your query resolved, we understand your frustration. We have re-escalated your query to our Collections Management Team so that they can assist you as soon as possible. Team DirectAxis

DirectAxis's reply07 Dec 2020, 09:17

Official

DirectAxis's replyOfficial

07 Dec 2020, 10:45

Hello Ancke, We are happy to confirm that you have been assisted and your debit order for December has been changed. Please send through your bank statement so that we can log for the refund on your account that was debited during the relief period. Team DirectAxis

DirectAxis's reply07 Dec 2020, 10:45

Official

Ancke L's updateReviewer Update

07 Dec 2020, 10:55

Thank you so much. To what email do i send the statements to?

Ancke L's update07 Dec 2020, 10:55

Reviewer Update

Thank you so much. To what email do i send the statements to?