STAY AWAY FROM DIRECT AXIS

Direct Axis, Worst Customer Service Ever, I'm self employed and have lost about 2/3rd's of my income due to the economic situation , i'm no longer able to pay the full loan installments and thus want to make an arrangement for a possible reduction, i have sent numerous emails to different email addresses to no avail, no communication, i've tried calling to speak to the relevant person regarding this, get transferred from dept to dept , last Monday 05/08/2019 i got cut off 5 times in an half an hour without talking to the right person, i contacted them via Facebook, was given another email adress , forwarded all the info and yet still nothing no reply, no communication. WORST SERVICE I HAVE EVER EXPERIENCED .......