nC
ngoako C
1 reviews | Active since Sept 2013
31 Aug 2015, 15:50
statement refusal
My dad who is under debt review has an account with Direct axis which he's paying through debt counsellors and he last got his statement by March. When he calls to request a statement or a settlement letter he is refused and he's told to send an email. Since when does he need to send an email to receive a statement?
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DirectAxis's replyOfficial
31 Aug 2015, 15:53Hello mojapane,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply31 Aug 2015, 15:53
Official
Hello mojapane,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,