STAFF DO NOT INFORM CLIENTS OF REQUIREMENTS

I app**** for a loan and was accepted, I was then asked to send my ID and payslip to them. After doing that I receive a call saying that they actually require x3 months' payslips and proof of address. I then sent my x3 payslips and my Wesbank car statement as proof of address. I then receive a call saying they don't accept Wesbank statements so I then send the only other proof of residence I have which is a doctors invoice, again I receive a call saying no sorry they don't accept a doctors invoice - why?????? At this time I became very irate and cancelled the application. I am already an existing client of Direct Axis - surely this process could be streamlined. They are the most painful company to work with. Why can't their staff tell you exactly what they require? I sent documents to them 4 times - surely this could have being avoided. I am very disappointed with the service received and the time I wasted applying for the loan.