Speechless...

Item: DirectAxis
Rating: 1
Author: Louis M

I am utterly disgusted with their service.

I app**** for the Covid Relief with all the relevant documentation and proof. Waited two months for feedback stating that it has been approved with the Ts and Cs.

Thereafter, the installments were STILL deducted.

Now, 4 months after my application and 2 months after the so claimed "approval" they are harassing me with emails stating that my proof of loss of income is still outstanding??? I have forwarded this to SEVERAL times.....

I do not even want to mention the amount of airtime I have spent to correspond with the most unhelpful support team I have ever come across.

Please stop contacting me for any documentation as I have requested you the reverse my application as you could not assist me in the time of need.

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

09 Jul 2020, 13:49

Hello Louis, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. The COVID-19 team is receiving a lot of requests for relief but rest assured that they are working very hard to assist every client. Should you wish to continue with your application, we will gladly arrange for a consultant to call you. You are welcome to send your documentation you have already submitted onto *** in order for us to escalate the matter urgently. Team DirectAxis

DirectAxis's reply09 Jul 2020, 13:49

Official