SO SICK OF PEOPLE GIVING FALSE HOPE

This morning I phoned and asked which account my debit order will be going off, The lady helped me alot and also told me that I do Qualify for a top up loan, The phone line was bad so I phoned back again to go ahead with the top up loan, Now when I spoke to someone else , The lady said that I went onto the system to apply for a additional loan which I did not, I am at work and can not go into the system when I am busy working, I tried to explain to the lady that It was not me who logged in and tried to get a top up loan on the internet , NOW I AM SAYING IT AGAIN, I DID NOT LOG INTO MY ACCOUNT VIA THE INTERNET, I phoned and Queried something,

So please help me to get that TOP UP LOAN ASAP, I ALWAYS PAY MY ACCOUNT ON TIME , I NEVER SKIPPED A PAYMENT EVEN IN HARD TIMES WITH COVID I PAID MY ACCOUNT.

Now I need your help,