SM
Stella M

1 reviews | Active since May 2016

12 May 2016, 09:00

So is the loan approved or not?!

<p>I app**** for a loan (offered to me by Direct Axis) last week. Since then i have spoken to 3 different consultants, the last of which called me last night explaining all the financial aspects of the loan and confirming that it is approved and that only the income on the bankstatements need to be checked. I was also offered a Hollard Hospital plan which i also accepted. I have also sent through the required do***ents at least four times since i keep receiving sms's asking me to do so. This morning i receive an email from Nicky Hill asking why i cancelled the loan application?!?!? Shortly afterwards i receive another sms asking for do***ents to complete the loan process. Can someone get back to me asap regarding this loan and confirm if it's approved? The reason people apply for loans is because they need the money urgently. If this is going to take longer than tomorrow i would have to cancel for real. I'm not used to this type of terrible service from Direct Axis and i've been a client for a long time now.</p>

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Replies (5)
DirectAxis
DirectAxis's reply12 May 2016, 09:02
Official

Hi

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,

DirectAxis Customer Relationship Management Team

SM
Stella M's update12 May 2016, 09:22
Reviewer Update
I have confirmed many times before that i cannot take these calls at work. This is why the consultants phone at night. Please send me an email with the resolution.
DirectAxis
DirectAxis's reply12 May 2016, 12:05
Official

Hi

We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,

DirectAxis Customer Relationship Management Team

SM
Stella M's update13 May 2016, 08:59
Reviewer Update
Thank you for sorting this out immediately.
DirectAxis
DirectAxis's reply13 May 2016, 09:17
Official

Hi

Thank you for the positive feedback.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,

DirectAxis Customer Relationship Management Team