MC
Melanie C
1 reviews | Active since Jan 2020
02 Mar 2021, 13:47
SO FRUSTRATING
All I require is a letter stating that the balance on a previous loan is zero, after 3 weeks of no decent response on calls or emails, or forever holding on. CAN SOMEONE, ANYONE who can assist (and I mean really assist) call me on ***.
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DirectAxis's replyOfficial
02 Mar 2021, 14:48Hello Melanie, Thank you for reaching out to us. We want to apologise for the experience you’ve had and that you’ve had to spend so much time on this. It’s not our usual standard and we understand how frustrating this delay must be. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply02 Mar 2021, 14:48
Official
Hello Melanie, Thank you for reaching out to us. We want to apologise for the experience you’ve had and that you’ve had to spend so much time on this. It’s not our usual standard and we understand how frustrating this delay must be. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis