Sick and Tired of poor Service

on 31st of August i settled the account in full, i didn't request a settlement letter as i have the fnb app and it reflected the balance outstanding. on the 3rd of September i requested a paid up letter. they requested a POP and i advised the consultant that i am unable to provide a POP as i did a transfer from my cheque account to the loan.

on 10 September after i spoke to the consultant again i went on FNB online to retrieve the POP and there is NO POP. i took a screenshot and mailed that to the complaints department and the customercare email address.

No one bothered to call me to find out what the issue is.

today i receive a statement reflecting a credit and phoned the call centre. Amazingly the consultant want to give me training on how to get a proof of payment on FNB. asked to rather speak to a manager and was placed on hold. Never mind the customer's airtime being used.

I need this resolved by close of business today and need a MANAGER to contact me or i will be going to the Ombud.