Sick and tired of explaining

<p>Good day im not impressed at all with direct axis ive phoned 3 times this year to explain that they cant take money out of my account before the 20th of every monthas there will be no funds. Again on the 19th May 2017 another debit order went through my account and now i have an RD on my cheque account. This is my first RD on my cheque account and its affecting my credit rating now. I want to cancel my debit order and pay eft from now on as it seem direct axis is not assisting me after i pleaded. And i work for absa bank i want a letter stating this RD is not my fault so i can get my credit rating sorted asap. Sick and tired of this bad services and ive been so patient. </p>