SH
Steve H
1 reviews | Active since Jun 2020
30 Jun 2020, 13:38
Shoddy customer service
Total incompetence. Do not respond to emails, despite receiving automated response. Change bank details without advising clients, and then double debit without advising. Manager never available, despite consultant just having spoken to them.
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Replies (2)
DirectAxis's replyOfficial
01 Jul 2020, 08:00Hello Steve, We’ve received your review. Please accept our humble apologies for the difficulties you have experienced. Rest assured that we will look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply01 Jul 2020, 08:00
Official
Hello Steve, We’ve received your review. Please accept our humble apologies for the difficulties you have experienced. Rest assured that we will look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
SH
Steve H's updateReviewer Update
14 Jul 2020, 06:55As per usual, 'We're having difficulty getting in touch with you' response. This despite the fact that I have provided contact details, which includes an eMail address which is my preferred contact method. Once again, total idiots and ***** working for the company.
SH
Steve H's update14 Jul 2020, 06:55
Reviewer Update
As per usual, 'We're having difficulty getting in touch with you' response. This despite the fact that I have provided contact details, which includes an eMail address which is my preferred contact method. Once again, total idiots and ***** working for the company.