Shockingly poor service, same documents over and over, no refund.

I constantly receive unsolicited mails and unsolicited phone calls from DirectAxis. I eventually took up their offer of a loan. I received an SMS last week telling me the loan had been approved. But then I got phoned repeatedly telling me I needed to submit the same stuff that I did, in fact, send earlier. So I ended up sending the same documentation such as bank statements 3 or 4 times.

I have an additional income in my name. I provided proof of this in the form of bank statements, with my name and address on these. No, sorry, DirectAxis does not accept a business account as proof. This I get told more than a week later, after receiving the SMS telling me my loan had been approved. It matters not one whit to DirectAxis that my business is a sole proprietorship, or that my address and name appear on the statement DirectAxis's stone age systems can't accept these.

This was the final straw, having earlier been harassed multiple times to send the SAME documents, e.g. payslips, over and over again. I cancelled the loan and sent 2 mails to their customer "services" (yeah, right - what a joke!) with the complaint above, and requesting a refund of the initiation fee I'd pay up front?

Guess what? No response, no refund. Shockingly unprofessional attitude, and really amateur-hour shenanigans in their sixth-rate "call centre."