SHOCKINGLY POOR SERVICE AND COMMUNICATION

I app**** for a personal loan more than 3 weeks ago. Agents did not get back to me, calls keep dropping, have spent a fortune of my own airtime only to have the call dropped before i speak to an agent. Agents dont phone me back and when i do miraculously get to speak to someone, the lines are so bad that we cannot hear each other. in the meantime i get sms's to say i must urgently contact you or my application will be closed, and i must log onto the website to continue my application which I have done numerous times. Such shockingly poor communication. How do you run a business/service like this? PLEASE can somebody contact me on a decent line with a status update on my (now 2nd) application. This is not a joke anymore. SO frustrating.