SHOCKING SERVICE- UNABLE TO SETTLE LOAN DUE TO LACK OF SERVICE!
Shocking service from Direct Axis! I have attempted to contact the call centre to query the settlement amount they are providing me to no avail. I have requested a breakdown of how they got the settlement figure with the response that it is system generated. I requested to speak to a manager and the line cut! Absolute shocking service considering I WOULD LIKE TO SETTLE MY DEBT!!! How can they not provide you a statement of what is outstanding or how they reached settlement figures??? Zanelda Fourie
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DirectAxis's replyOfficial
16 Nov 2020, 16:46Hello Zanelda,
Thanks for responding to us.
We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and work extremely hard to keep up our service levels.
We have escalated the matter to our COVID-19 and Debt Review support teams. Your account is currently in those departments, that could have been the reason for the slight delay you have experienced with us.
We will ensure a consultant contact you to look into the matter and assist you as efficiently as possible.
Team DirecrAxis
DirectAxis's reply16 Nov 2020, 16:46
Official
Hello Zanelda,
Thanks for responding to us.
We apologise for the inconvenience we may have caused, we acknowledge your frustration. Please know that we care about our customers and work extremely hard to keep up our service levels.
We have escalated the matter to our COVID-19 and Debt Review support teams. Your account is currently in those departments, that could have been the reason for the slight delay you have experienced with us.
We will ensure a consultant contact you to look into the matter and assist you as efficiently as possible.
Team DirecrAxis