Shocking service

I was retrenched July 2020 and my retrenchment policy was approved yet direct axis debited me. Despite my numerous calls n emails, it was only resolved when I lodged a complaint via this platform. I received my quarterly statement n im 3 months in arrears. I have called numerous times n u get told high call volumes n the call is ended. I emailed Ian twice who resolved my issue as per above n got an out of office. So I emailed the claims department. I received and automated response however to date no one has called me. Why must my credit record be affected cos no bothers to call u back. Why must I pay interest cos of a lack of service. The afterservice is pathetic yet if u want a loan, there are ppl readily available!!! Shocking