Shocking Service !

My fiance app**** for a loan through Direct Axis in November and submitted all the docs through. He had to resend the docs three times as every time he called, he was told that they didn't have the documents <br> He resubmitted everything for the fourth time last week and after calling your offices several times for feedback and eventually speaking to a team leader, he was approved two days ago. He was then on the phone for over 30 minutes going through the repayment information etc and was told that the paperwork would be sent through to him by yesterday (22nd Dec). When no paperwork arrived he started calling again, only be told them the loan was still with the credit / verification department. Tonight he received an SMS saying this loan had been DECLINED !! How does this company take all your banking details for the debit order, give you the repayment amount, tell you that you are approved and that payment will be made within 24 hours and then message you to advise that you were actually DECLINED !! Shocking to say the least !! <br>