LM
Leoni M
1 reviews | Active since Jun 2018
29 Mar 2021, 08:17
SHOCKING SERVICE
I am looking at the comments from other people and it seems like everyone receives the same shocking service from DirectAxis. My account was settled, proof of payment sent but the debit order went off. I have contacted them, spoke to someone and they assured me that it would be reversed if it does go off. Well you get no response from mails sent. Service is shocking. I need a refund today.
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Replies (3)
DirectAxis's replyOfficial
29 Mar 2021, 10:15Hello Leoni, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, please accept our humble apologies. Our customers are important to us and we strive to deliver excellent service. We have escalated your query to our Support Team so that they can urgently assist you and resolve the matter as soon as possible. We will let you know as soon as everything has been taken care of. Team DirectAxis
DirectAxis's reply29 Mar 2021, 10:15
Official
Hello Leoni, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, please accept our humble apologies. Our customers are important to us and we strive to deliver excellent service. We have escalated your query to our Support Team so that they can urgently assist you and resolve the matter as soon as possible. We will let you know as soon as everything has been taken care of. Team DirectAxis
LM
Leoni M's updateReviewer Update
12 Apr 2021, 14:11I have still not had a reply to my e-mails. i would like a statement confirming a zero balance, since the loan has been settled.
LM
Leoni M's update12 Apr 2021, 14:11
Reviewer Update
I have still not had a reply to my e-mails. i would like a statement confirming a zero balance, since the loan has been settled.
LM
Leoni M's updateReviewer Update
13 Apr 2021, 09:13So I received a statement from Direct Axis this morning and well there you have it. The settlement was done but you keep billing me. I spoke to a very rude lady this morning. I am frustrated and am allowed to vent but apparently not. Apparently you are still waiting for the proof of payment - which has been sent 5 times. This needs to be sorted today.
LM
Leoni M's update13 Apr 2021, 09:13
Reviewer Update
So I received a statement from Direct Axis this morning and well there you have it. The settlement was done but you keep billing me. I spoke to a very rude lady this morning. I am frustrated and am allowed to vent but apparently not. Apparently you are still waiting for the proof of payment - which has been sent 5 times. This needs to be sorted today.