JC
Janet C
1 reviews | Active since Nov 2021
24 Nov 2021, 06:33
Shocking customer service
I have a personal loan with Direct Axis, and even though I have been unemployed for over a year I have kept up the payments. This month I still intend to pay my instalment however I need to change my debit order date, I have emailed, I have phoned, I have been promised a call back to no avail. I have now received a text message saying that the December debit order will be taken off on the 15th of December, as EVERYONE get paid early. The phone number given in the text is the same one I have been contacting and IT IS NOT ANSWERED! My credit rating will now reflect a "slow payer" and I am not happy about this, the customer service from Wesbank/Direct Axis is appalling, I am trying to do the right thing but I am getting no assistance from this company.
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Replies (3)
DirectAxis's replyOfficial
24 Nov 2021, 09:35Hello Janet, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply24 Nov 2021, 09:35
Official
Hello Janet, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
JC
Janet C's updateReviewer Update
25 Nov 2021, 14:17Just an update which everyone must take heed of should they be considering a loan from Direct Axis. I did get a missed call from Direct Axis yesterday and I eventually got hold of someone today.
Because my debit order has been taken off my account (due date 25th) it is not possible to assist me to change a future date until the following month - here we go again - I have been trying to change this date since the 5th of November (go figure).
Let me let you into some information that my bank has provided me with today, Direct Axis change their reference number on the debit order each and every month, you will therefore not be able to stop the debit order from your bank as you do not have this reference number. My bank also confirmed that I will not be able to get a refund as Direct Axis has denied it.
Once again - I had no intention of not paying - I needed a couple of days grace, but it looks like Direct Axis do not have their customers well being at heart - but then again if you look at this forum the majority of reviews are negative - I wonder what their company core values are...
Because my debit order has been taken off my account (due date 25th) it is not possible to assist me to change a future date until the following month - here we go again - I have been trying to change this date since the 5th of November (go figure).
Let me let you into some information that my bank has provided me with today, Direct Axis change their reference number on the debit order each and every month, you will therefore not be able to stop the debit order from your bank as you do not have this reference number. My bank also confirmed that I will not be able to get a refund as Direct Axis has denied it.
Once again - I had no intention of not paying - I needed a couple of days grace, but it looks like Direct Axis do not have their customers well being at heart - but then again if you look at this forum the majority of reviews are negative - I wonder what their company core values are...
JC
Janet C's update25 Nov 2021, 14:17
Reviewer Update
Just an update which everyone must take heed of should they be considering a loan from Direct Axis. I did get a missed call from Direct Axis yesterday and I eventually got hold of someone today.
Because my debit order has been taken off my account (due date 25th) it is not possible to assist me to change a future date until the following month - here we go again - I have been trying to change this date since the 5th of November (go figure).
Let me let you into some information that my bank has provided me with today, Direct Axis change their reference number on the debit order each and every month, you will therefore not be able to stop the debit order from your bank as you do not have this reference number. My bank also confirmed that I will not be able to get a refund as Direct Axis has denied it.
Once again - I had no intention of not paying - I needed a couple of days grace, but it looks like Direct Axis do not have their customers well being at heart - but then again if you look at this forum the majority of reviews are negative - I wonder what their company core values are...
Because my debit order has been taken off my account (due date 25th) it is not possible to assist me to change a future date until the following month - here we go again - I have been trying to change this date since the 5th of November (go figure).
Let me let you into some information that my bank has provided me with today, Direct Axis change their reference number on the debit order each and every month, you will therefore not be able to stop the debit order from your bank as you do not have this reference number. My bank also confirmed that I will not be able to get a refund as Direct Axis has denied it.
Once again - I had no intention of not paying - I needed a couple of days grace, but it looks like Direct Axis do not have their customers well being at heart - but then again if you look at this forum the majority of reviews are negative - I wonder what their company core values are...
JC
Janet C's updateReviewer Update
25 Nov 2021, 14:20 From Direct Axis website
Our core values of care, collaboration, innovation, courage and ownership guide our behaviour towards our people, customers, communities, shareholders and our partners.
Our Culture - DirectAxis
Pollywok!
Our core values of care, collaboration, innovation, courage and ownership guide our behaviour towards our people, customers, communities, shareholders and our partners.
Our Culture - DirectAxis
Pollywok!
JC
Janet C's update25 Nov 2021, 14:20
Reviewer Update
From Direct Axis website
Our core values of care, collaboration, innovation, courage and ownership guide our behaviour towards our people, customers, communities, shareholders and our partners.
Our Culture - DirectAxis
Pollywok!
Our core values of care, collaboration, innovation, courage and ownership guide our behaviour towards our people, customers, communities, shareholders and our partners.
Our Culture - DirectAxis
Pollywok!