Shocking Customer Care Service.

I really had a bad experience to get someone to help me. My Problem: I have 2 Personal Protection Plans debit orders that goes off on my account. The one loan is still active, but the other one was settled in March, but the Personal Protection Plan for the on load that was paid off in March is still going off every moth from my account.

So i tried Phoning the Customer Service and every time when someone answer the phone i explain to them my problem and they said the will transfer me to the relevant department, and every time i waited 10min then get cut off. I tried like 8 times, that is 80min on the Phone with no answer still. The 9th time i phones, i got transfer 4 times, and then got cut off again, that call was 20min.

It doesn't seem that anyone one knows hoe to help me, or its seems that no one knows how to sort their clients out, they just transfer you, and you get cut off. This is really unacceptable!