PB
Pauline B

1 reviews | Active since Mar 2019

26 Jan 2023, 13:06

SHOCKING AFTER CARE SERVICE

VERY VERY Disappointed - Finally got my Loan application through etc etc... Taking into consideration I have sent NUMEROUS messages via Hello Peter just to get a response. Went through the Final call to finish the loan application. When receiving the amount - Its not the amount that was discussed telephonically at all and agreed on is not the correct amount. I have sent numerous emails and complaints. No one call me back - Keep telling them I have a dead zone at my place of work with cell phone reception and ask them to call me on my work number (WHICH IS ON MY PROFILE - AS I AM A CLIENT) oh and i might add, if one had to miss a payment, they would be very quick to use your office number to try contact you.

I have been requesting that the phone recording be email to me, as they have made a mistake - NOT me. Shocking. Awaiting for them to call me back. Phoned the Woman who sent me the email and now when I need to be put through to her, all of a Sudden there is a problem with her line.

SHOCKING!!!

0
Replies (3)
DirectAxis
DirectAxis's reply26 Jan 2023, 14:17
Official
Hello  Pauline, 

Thanks for reaching out to us. 

Please accept our apologies for the  service you received thus far.   

We escalated your feedback to our Customer Relationship Management Team and arrange for a consultant in contact with you.  

Team DirectAxis  
PB
Pauline B's update27 Jan 2023, 13:57
Reviewer Update
DEAR DIRECT AXIS - I have still not received a phone call from anyone - Nor have I received my copy of the Call recording from the Loan agreement. WHY??

PB
Pauline B's update09 Feb 2023, 09:07
Reviewer Update
Good Day,

This has finally been sorted. Thank you Direct Axis for getting this sorted out.

Thank you