CB
Carmen B
1 reviews | Active since Sept 2015
17 Dec 2021, 09:35
Shocking
My account has been blocked and then they send me a email to say I can get an additional application. Trying too unlock my account is nightmare. Been transferred form the one person to the next shocking
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Replies (2)
DirectAxis's replyOfficial
17 Dec 2021, 10:39Hello Carmen, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. Please do not attempt to log in until we have feedback on your profile. We have escalated the matter to our IT Support Team and will reach out to you as soon as we’ve gathered more information. Team DriectAxis
DirectAxis's reply17 Dec 2021, 10:39
Official
Hello Carmen, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. Please do not attempt to log in until we have feedback on your profile. We have escalated the matter to our IT Support Team and will reach out to you as soon as we’ve gathered more information. Team DriectAxis
CB
Carmen B's updateReviewer Update
17 Dec 2021, 14:46Just to advise that I had receive an sms to say I could take a additional loan out. However when I tried it said that my account is outstanding after they have taken the monthly installment. I then called and the said that I had to wait 2 days and rep**** as the accounts will then be updated. However I tried on Wednesday the 15 December and it was still not right and it said that I can only apply after the 30 January. Why I have not updated anything to say that I am not able too... I called on Wednesday morning and one of your consultants advise that it would be fixed before day end and that they would call me back. I am still waiting for that call. I have tried at least one a day since then and I get transferred to at least 4 people and then after being hold for almost 15 minutes the phone just drops. Is this how you maintain a loyal client for almost 6 years? Your staff has been very unprofessional so far in this matter
CB
Carmen B's update17 Dec 2021, 14:46
Reviewer Update
Just to advise that I had receive an sms to say I could take a additional loan out. However when I tried it said that my account is outstanding after they have taken the monthly installment. I then called and the said that I had to wait 2 days and rep**** as the accounts will then be updated. However I tried on Wednesday the 15 December and it was still not right and it said that I can only apply after the 30 January. Why I have not updated anything to say that I am not able too... I called on Wednesday morning and one of your consultants advise that it would be fixed before day end and that they would call me back. I am still waiting for that call. I have tried at least one a day since then and I get transferred to at least 4 people and then after being hold for almost 15 minutes the phone just drops. Is this how you maintain a loyal client for almost 6 years? Your staff has been very unprofessional so far in this matter