1 reviews | Active since Dec 2010
**** billing and service
Your consultant was ****ing rude. She was quick to cut my call and send me a statement as I was explaining she is wrong with saying I Owe 1600.00 I missed one month which was August. Then I made an arrangement that 600 goes off over and above the regular installment. So that I eventually pay up the arrears. This month, 600 went off but the normal 1800 didn't, after which I paid 1600 via eft. So I owe about 200 for this month. Because the arrear amount of August has been broken dowm into a separate debit of 600.00
Please get this right. Address this rude consultant because she just wanted to get me off the phone.
On 28 Sep 2017 7:38 am.
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,