Shameless ***** DirectAxis

I received an smsfrom Direct Axis to ask whether my monthly installment could be deducted on the 13th. I phoned them and told them that I am only getting my salary on the 20th, and they can then debit my account. They agreed that this would 100% be done. On the 12th they deducted my installment in any event. I have such little in my bank account now and my whole holiday was stopped for now. I have spent R160 on phonecalls to them daily and countless e-mails and finally they promised the refund will be in within 8 hours. This was 24 hours ago. Now when I phone they just said sorry, the collection department is only back on Tuesday. So they may have a break but I can't because I now have to put in extra hours at work for some commission. This is so utterly unfair and unnacceptable to do to a client who they have never had ANY problems with. The broke their word and has caused me a lot of anxiety and stress over my finances. R2087 is a lot to deduct if you weren't prepared for it. Direct Axis, this is your problem and I expect you sort it out immediately. You should almost also pay my phonebill as well as I have phoned 7 times. When I am done with my loan in 1 year, I will never borrow from such ***** again.