SHAME ON U!

Now one would have thought that they would have stepped up after my last review and the response from the Direct Axis Team offering apologies and empty promises of providing excellent service and that the issue of my refund will be escalated. Funny how things are - if you owe them or any institution for that matter, they are quick to charge you a daily interest. In the reverse you just have to be satisfied with when and how you are paid. My account was settled with Direct Axis by IUA Business Solutions on 2 Feb 21 and in case they are not aware, its the 16th Feb today. As a matter of fact, I again have had to send numerous emails to enquire. A consultant phoned me back yesterday in response to one of my mails but I was cut off as it often happens with their telephone lines. The consultant did not bother to call back. When I tried to call back, their phone rings twice then cuts out. This morning I sent more mails as well as tried to call their number ***). Same thing happens. Although I was told last week that my refund will be in my account on Friday 12 Feb 21, nothing has happened with not even the courtesy of a response to any of my mails. I have been a long-standing client of Direct Axis and this is not the service level I would have expected. They cannot even tell me when I will receive my refund. I am busy recovering from spine surgery and in pain most of the time so that I can do without this unnecessary aggravation and frustration.