CM
Celiwe M
1 reviews | Active since Aug 2017
21 Dec 2020, 12:25
Settling an account with you is the worst experience ever!
I've been trying to settle my account for the past week. Never thought it would be such a slow and dreadful process. A simple request for clarity on how you got to the settlement figure is taking you days to respond to? It does not make sense that the amount keeps going up and not down. Your call centre is the worst, one holds for 15 minutes only to connect to a silent person who then cuts the call. Can you please respond to the mails I sent to you and close this matter. Its long overdue.
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Replies (2)
DirectAxis's replyOfficial
21 Dec 2020, 14:38Hello Celiwe, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant serve you have received from us, we acknowledge your frustration. We have escalated your query to our Recoveries Team as of high importance so that you can be assisted as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply21 Dec 2020, 14:38
Official
Hello Celiwe, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant serve you have received from us, we acknowledge your frustration. We have escalated your query to our Recoveries Team as of high importance so that you can be assisted as soon as possible. A consultant will be in touch with you. Team DirectAxis
DirectAxis's replyOfficial
23 Dec 2020, 14:51Hello Celiwe, We have received confirmation from our Recoveries Team that a settlement letter was emailed to your email address. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply23 Dec 2020, 14:51
Official
Hello Celiwe, We have received confirmation from our Recoveries Team that a settlement letter was emailed to your email address. Please confirm receipt when you receive it. Team DirectAxis