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Replies (5)FM
Fezeka M's updateReviewer Update
16 Mar 2023, 11:04I had requested a discount in Jan to settle the account. I was advised I have until March to settle the account at 30% discount.
today 16 March I called so as to get settlement letter, now there is changes I can only get 20% discount.
this is totally unfair and bad. I have saved and ensured I will have money ready and this is what I am getting. this is the second incident first I was promised 50% discount and there was changes.
Direct Axis is not fair and not good to do business with,
today 16 March I called so as to get settlement letter, now there is changes I can only get 20% discount.
this is totally unfair and bad. I have saved and ensured I will have money ready and this is what I am getting. this is the second incident first I was promised 50% discount and there was changes.
Direct Axis is not fair and not good to do business with,
FM
Fezeka M's update16 Mar 2023, 11:04
Reviewer Update
I had requested a discount in Jan to settle the account. I was advised I have until March to settle the account at 30% discount.
today 16 March I called so as to get settlement letter, now there is changes I can only get 20% discount.
this is totally unfair and bad. I have saved and ensured I will have money ready and this is what I am getting. this is the second incident first I was promised 50% discount and there was changes.
Direct Axis is not fair and not good to do business with,
today 16 March I called so as to get settlement letter, now there is changes I can only get 20% discount.
this is totally unfair and bad. I have saved and ensured I will have money ready and this is what I am getting. this is the second incident first I was promised 50% discount and there was changes.
Direct Axis is not fair and not good to do business with,
DirectAxis's replyOfficial
16 Mar 2023, 11:30Hello Fezeka,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply16 Mar 2023, 11:30
Official
Hello Fezeka,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
22 Mar 2023, 16:01Hello Fezeka,
We're pleased to confirm that a settlement letter has been emailed to you.
Team DirectAxis
We're pleased to confirm that a settlement letter has been emailed to you.
Team DirectAxis
Best regards,
DirectAxis's reply22 Mar 2023, 16:01
Official
Hello Fezeka,
We're pleased to confirm that a settlement letter has been emailed to you.
Team DirectAxis
We're pleased to confirm that a settlement letter has been emailed to you.
Team DirectAxis
Best regards,
FM
Fezeka M's updateReviewer Update
22 Mar 2023, 19:24Thank you kindly
FM
Fezeka M's update22 Mar 2023, 19:24
Reviewer Update
Thank you kindly
DirectAxis's replyOfficial
23 Mar 2023, 13:45You are welcome.
Best regards,
DirectAxis's reply23 Mar 2023, 13:45
Official
You are welcome.
Best regards,