settlement refusal

Sometime in may 2021 I got a call from Norman & Bisset alerting me that my account with direct axis was handed over. Before then I had contacted direct axis to issue me with a settlement letter in order for me to make payment and get out of their books, but that never happened.

I went to FNB to try sort out the matter as no one was willing to assist me, we called Direct Axis from the branch and i was referred back to Norman & Bisset. A consultant from Norman & Bisset then contacted me in June to update me on the balance on my direct axis loan, I then requested the consultant to email me a settlement letter from Direct Axis in order for me to settle my account, but till date nothing has come through.

I took initiative to pay my account R30k end of June hoping id get a response or update but no one has contacted me till date. A complaint was submitted through Direct Axis email channel on the 5th July, but all I received was a automatic response.

Disappointment would be an understatement for the service i received from FNB ,Direct Axis having to be one of their divisions. Refusing settlement in order for me to be charged interest upon interest is ridiculous.

i'll have to resort to taking this matter to the consumer ombud as the FSP failed to resolve this matter on their own.