AS
Akshar S
1 reviews | Active since Aug 2020
31 Aug 2020, 10:59
Settlement Paid but debit was still made and account is still opened
I have made a settlement payment on my loan about 2 weeks ago and yet I was still debited my normal monthly installment. Direct Axis confirms they have received this payment and yet you guys have still not closed my account as yet. I have tried calling your call centre 7 times and I still could not get an answer. Disgraceful customer service.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
31 Aug 2020, 12:20Hello Akshar
We have received your review.
Thank you for your settlement payment. Our closure process takes up to 10 business days.
Please resend the proof of payment as it is unclear.
We have escalated your matter to our Customer Care department and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply31 Aug 2020, 12:20
Official
Hello Akshar
We have received your review.
Thank you for your settlement payment. Our closure process takes up to 10 business days.
Please resend the proof of payment as it is unclear.
We have escalated your matter to our Customer Care department and a consultant will be in contact with you.
Team DirectAxis
AS
Akshar S's updateReviewer Update
31 Aug 2020, 12:49Hi. Unfortunately the payment slip is not available to me now as someone else made the payment for me. The funds have already reflected in your account so I don't understand why you need a proof. The funds have ALREADY reflected on your side.
Nobody has contacted me since last week.
Nobody has contacted me since last week.
AS
Akshar S's update31 Aug 2020, 12:49
Reviewer Update
Hi. Unfortunately the payment slip is not available to me now as someone else made the payment for me. The funds have already reflected in your account so I don't understand why you need a proof. The funds have ALREADY reflected on your side.
Nobody has contacted me since last week.
Nobody has contacted me since last week.
AS
Akshar S's updateReviewer Update
01 Sept 2020, 07:34I have settled an account with FNB already with simply doing a payment (in the exact same way). FNB have also already reversed the monthly premium that they debited and you guys have done literally nothing. The customer service is shocking. You guys have already received my payment so there really isn't anything more I can do. PLEASE SORT OUT ASAP !!
AS
Akshar S's update01 Sept 2020, 07:34
Reviewer Update
I have settled an account with FNB already with simply doing a payment (in the exact same way). FNB have also already reversed the monthly premium that they debited and you guys have done literally nothing. The customer service is shocking. You guys have already received my payment so there really isn't anything more I can do. PLEASE SORT OUT ASAP !!
AS
Akshar S's updateReviewer Update
01 Sept 2020, 08:28I have spoken to Luwamile (mind spelling if incorrect) and he has advised me that all my documents are perfectly fine. Everything will now be processed. I am hoping that this is the case.
AS
Akshar S's update01 Sept 2020, 08:28
Reviewer Update
I have spoken to Luwamile (mind spelling if incorrect) and he has advised me that all my documents are perfectly fine. Everything will now be processed. I am hoping that this is the case.