Settlement PAID - account NOT closed - DEBIT ORDERS!!!!!!!!!

<p>I have requested 2 weeks ago a settlement amount - got a phone call 4 days later on a friday afternoon late, the following monday 13th Feb i Emailed and offered direct Axis the amount of R50 000.00 to settle, close and finalize this account, they accepted, and sent me the banking details, that same day i paid and forwarded the proof of payment, since then i have emailed every day to the ********** ********** and even ********** this morning i decided to try again with yet again with no response, no reply, not even a phone call..,. So i forwarded all the mails to the CEO of Direct Axis Mark Finlayson. See if he might get anything sorted out for me and complain about my Dilemma! So far I have only received poor service delivery, lack of communication and bad responds.</p> <p> </p> <p>I want my paid up letter and confirmation that the account is closed and settled!!!!!!!!!!! I want confirmation that all debit orders has been stopped and nothing will go off my account at the end of the month!</p> <p> </p> <p>If i do not get this sorted out by the end of the day, I will have to go see THE OMBUDSMAN to take matters further.</p> <p> </p> <p>Regards</p> <p>Very upset Client</p> <p>Hein v d Berg</p> <p>(Account: ********** 2106)</p> <p> </p>