Settlement of personal loan not acknowledged
I paid the settlement of my personal loan according to a quote received from directaxis on 14/12/2021. I have as yet not received a certificate of settlement or cance of personal payment protection plan.
On 21/12/2021 another installment was debited from my account after settlement and after sending proof of payment numerous times.
Direct axis dies not respond to email correspondence regarding this matter. And debited my account with an incorrect, undue debit order installment.
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DirectAxis's replyOfficial
22 Dec 2021, 10:00Hello Anton, Thanks for getting in touch. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. The account in question is in the process of being closed. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Team DirectAxis
DirectAxis's reply22 Dec 2021, 10:00
Official
Hello Anton, Thanks for getting in touch. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. The account in question is in the process of being closed. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Team DirectAxis