Settlement of loan

I requested a personal loan settlement quotation and paid the amount on the same day and sent my proof of payment to *** as indicated in the quotation with the settlement quotation. I got an automated email that I would be contacted within 24 to 48 hours with regards to the query and also got a read receipt that the email had been read. Today I got a statement from DirectAxis indicating that I had made an advance payment with no indication of settlement. I again sent the proof of payment and also got a read receipt, but no indication of confirmation of settlement.

This is very bad business and I will never again get a loan with them again.