TZ
Theunis Z
1 reviews | Active since Jun 2019
15 Mar 2023, 10:53
Settlement of Direct Axis Account don't go well for MR public!
I got a huge shock this morning on how Direct Axis handles a customer who would like to settle their account.
I have paid my account for the last 5 years and i am tired of the enormous rates i pay 28% interest. So, i have paid off 75% of the account and i would think that being treated fairly would be the way to go as a loyal customer. Instead, the only part i got given off the amount still owed is the policy amount i had to pay for the remainder of my debt journey. All of the interest for the full term were added to the capital i owe. So would i ever take out a lone again with Direct Axis. I don't think so. Mr Public beware of this company. I got asked to provide my personal details 5 times in 25 minutes only to find the settlement amount to be very similar to what i owe. This is where i stop, i guess from reading all the complaints. online. This is typical Direct Axis culture!!
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
15 Mar 2023, 11:21Hello Theunis,
Thank you for reaching out to us.
Please accept our apologies for the service you received thus far.
We’ll provide you feedback via private reply shortly.
Team DirectAxis
Thank you for reaching out to us.
Please accept our apologies for the service you received thus far.
We’ll provide you feedback via private reply shortly.
Team DirectAxis
DirectAxis's reply15 Mar 2023, 11:21
Official
Hello Theunis,
Thank you for reaching out to us.
Please accept our apologies for the service you received thus far.
We’ll provide you feedback via private reply shortly.
Team DirectAxis
Thank you for reaching out to us.
Please accept our apologies for the service you received thus far.
We’ll provide you feedback via private reply shortly.
Team DirectAxis
TZ
Theunis Z's updateReviewer Update
16 Mar 2023, 09:33One Day later and zero forma feedback on my request to provide me originally with a settlement amount. It was all talk yesterday and no feedback. The customer service from Direct Axis is really not up to standard. I guess Direct Axis do not care about the little man in South Africa. Again, thank you for zero response!!!!!
TZ
Theunis Z's update16 Mar 2023, 09:33
Reviewer Update
One Day later and zero forma feedback on my request to provide me originally with a settlement amount. It was all talk yesterday and no feedback. The customer service from Direct Axis is really not up to standard. I guess Direct Axis do not care about the little man in South Africa. Again, thank you for zero response!!!!!
TZ
Theunis Z's updateReviewer Update
22 Mar 2023, 10:48It is now a week later. i got a reference number. Zero formal response. Not sure if DirectAxis really care that they have customers who need assistance. The bad ratings they get is obviously not affecting RMB. I must say. I am bitterly disappointed in the system and the company. I need an explanation on a settlement amount in formal communication as requested more than a week ago. Not sure where to go to next?
TZ
Theunis Z's update22 Mar 2023, 10:48
Reviewer Update
It is now a week later. i got a reference number. Zero formal response. Not sure if DirectAxis really care that they have customers who need assistance. The bad ratings they get is obviously not affecting RMB. I must say. I am bitterly disappointed in the system and the company. I need an explanation on a settlement amount in formal communication as requested more than a week ago. Not sure where to go to next?
TZ
Theunis Z's updateReviewer Update
30 Mar 2023, 15:46Some feedback on my issues with Direct Axis trying to settle my account.
I now after two weeks at last got a call from a collection's agent after i stopped my debit order. It seems the only way to get this company to actually respond.
I was asked the question on Hello Peter if my public escalations had any impact. 0 impact. On this site i get a polite feedback that someone will come back to me to resolve. No one did.
I had to stop a debit order to try and get logic out of a settlement which tells me one thing. Direct Axis and RMB do not care about their clients. We are infact not clients, we are cash ***s. The moment we are trying to selttle debt, at that moment these companys try to get more.
12 months left into the end of this debt when i ask for an amount, i am not even getting the policy amount, the admin fee off what i would have paid. All the interest are still kept and they have 0 simathy to settle in a human way.
Do yourself a Favour and do not deal with RMB. I am closing all my personal accounts and will now move to a company that will actually look at me as a customer and my needs. 30 years with RMB, 10 with Direct Axis and a big kick in the backside from them to me.
Not even a this is how we formally calculate a simple settlement amount.
Please don't tolerate companies like this!
I now after two weeks at last got a call from a collection's agent after i stopped my debit order. It seems the only way to get this company to actually respond.
I was asked the question on Hello Peter if my public escalations had any impact. 0 impact. On this site i get a polite feedback that someone will come back to me to resolve. No one did.
I had to stop a debit order to try and get logic out of a settlement which tells me one thing. Direct Axis and RMB do not care about their clients. We are infact not clients, we are cash ***s. The moment we are trying to selttle debt, at that moment these companys try to get more.
12 months left into the end of this debt when i ask for an amount, i am not even getting the policy amount, the admin fee off what i would have paid. All the interest are still kept and they have 0 simathy to settle in a human way.
Do yourself a Favour and do not deal with RMB. I am closing all my personal accounts and will now move to a company that will actually look at me as a customer and my needs. 30 years with RMB, 10 with Direct Axis and a big kick in the backside from them to me.
Not even a this is how we formally calculate a simple settlement amount.
Please don't tolerate companies like this!
TZ
Theunis Z's update30 Mar 2023, 15:46
Reviewer Update
Some feedback on my issues with Direct Axis trying to settle my account.
I now after two weeks at last got a call from a collection's agent after i stopped my debit order. It seems the only way to get this company to actually respond.
I was asked the question on Hello Peter if my public escalations had any impact. 0 impact. On this site i get a polite feedback that someone will come back to me to resolve. No one did.
I had to stop a debit order to try and get logic out of a settlement which tells me one thing. Direct Axis and RMB do not care about their clients. We are infact not clients, we are cash ***s. The moment we are trying to selttle debt, at that moment these companys try to get more.
12 months left into the end of this debt when i ask for an amount, i am not even getting the policy amount, the admin fee off what i would have paid. All the interest are still kept and they have 0 simathy to settle in a human way.
Do yourself a Favour and do not deal with RMB. I am closing all my personal accounts and will now move to a company that will actually look at me as a customer and my needs. 30 years with RMB, 10 with Direct Axis and a big kick in the backside from them to me.
Not even a this is how we formally calculate a simple settlement amount.
Please don't tolerate companies like this!
I now after two weeks at last got a call from a collection's agent after i stopped my debit order. It seems the only way to get this company to actually respond.
I was asked the question on Hello Peter if my public escalations had any impact. 0 impact. On this site i get a polite feedback that someone will come back to me to resolve. No one did.
I had to stop a debit order to try and get logic out of a settlement which tells me one thing. Direct Axis and RMB do not care about their clients. We are infact not clients, we are cash ***s. The moment we are trying to selttle debt, at that moment these companys try to get more.
12 months left into the end of this debt when i ask for an amount, i am not even getting the policy amount, the admin fee off what i would have paid. All the interest are still kept and they have 0 simathy to settle in a human way.
Do yourself a Favour and do not deal with RMB. I am closing all my personal accounts and will now move to a company that will actually look at me as a customer and my needs. 30 years with RMB, 10 with Direct Axis and a big kick in the backside from them to me.
Not even a this is how we formally calculate a simple settlement amount.
Please don't tolerate companies like this!