Settlement of an Account

Reference Number - BNU09177K Account has been settled in full, but payment not reflecting on my account.

Proof of Settlement Payment was submitted: *** *** - on numerous occasions

Numerous telephone conversations with enquiry department leading no where.

This account was settled on the 14 of March 2022 and still remains open, debit order for Dirext axis was debited on the 26 of March 2022.

Please assist as the enquiry department could not help.