sM
solomon M
1 reviews | Active since Apr 2014
24 Jan 2017, 13:08
Settlement not done
<p>Terrible service i am receiving from this company. i settleled my loan on 22 Dec 2016. Its a month later but my account is not settled yet. Even though a total outstanding amount was paid in, i got debited in Jan 2017. i sent proof of payment, but still the account cannot be closed. Very annoyed and dissaponted indeed.</p>
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Replies (2)
DirectAxis's replyOfficial
24 Jan 2017, 14:05Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Best regards,
DirectAxis's reply24 Jan 2017, 14:05
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Best regards,
DirectAxis's replyOfficial
24 Jan 2017, 15:35Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!
Best regards,
DirectAxis's reply24 Jan 2017, 15:35
Official
Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!
Best regards,