Settlement Letter for Account Direct Axis

I have been trying to contact Direct Axis for over 3 Weeks to get a settlement letter, 75 Phone calls to Customer Care, Mutiple transfers to Accounts and Legal Departments, Agents that answer the call and don't speak, Legal Department that is never open or respond to emails.

I find it very concerning that communication is bad, call centre standards is below Telkom and Eskom at this point. As consumers we are stuck with no assistance or service.