mR
margaret R
1 reviews | Active since Sept 2010
02 Dec 2020, 08:05
SETTLEMENT LETTER
I HAVE CALLED ,EMAIL AND STILL NO REPONSE ,I NEED A SETTLEMENT LETTER FOR ACCOUNT NUMBER ***,
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
02 Dec 2020, 12:25Hello Margaret, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing. Kindly send us the email address and contact number you have been using when trying to reach us so that we can flag it with the relevant department. We have arranged with our Collections Department to email you a settlement letter, we will let you know when we receive feedback. Team DirectAxis
DirectAxis's reply02 Dec 2020, 12:25
Official
Hello Margaret, Thanks for reaching out to us. Please accept our humble apologies for the difficulties you’ve been experiencing. Kindly send us the email address and contact number you have been using when trying to reach us so that we can flag it with the relevant department. We have arranged with our Collections Department to email you a settlement letter, we will let you know when we receive feedback. Team DirectAxis
DirectAxis's replyOfficial
04 Dec 2020, 16:42Hello Margaret, We are happy to confirm that your query has been resolved. Your settlement amount was received and your account is in the process of closure. Please be advised that closure can take up to 10 business days due to system generated processes. We will email you the paid up letter as soon as the account is closed. Team DirectAxis
DirectAxis's reply04 Dec 2020, 16:42
Official
Hello Margaret, We are happy to confirm that your query has been resolved. Your settlement amount was received and your account is in the process of closure. Please be advised that closure can take up to 10 business days due to system generated processes. We will email you the paid up letter as soon as the account is closed. Team DirectAxis