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Nonhlanhla S

1 reviews | Active since Mar 2021

12 Mar 2021, 05:18

Settlement letter

I have been struggling to get a settlement letter, you call them no one can assist over the line and they ask you to send an email but still no response, DirectAxis is the company to deal!!!!!!

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Replies (2)
DirectAxis
DirectAxis's reply12 Mar 2021, 08:54
Official
Hello Nonhlanhla,  Thanks for reaching out to us.  Please accept our humble apologies for poor service you have received from us.  We have escalated your request onto our Accounts Department so that they can urgently assist you with a settlement letter.  We will let you know as soon as the letter is emailed to you.  Team DirectAxis 
DirectAxis
DirectAxis's reply17 Mar 2021, 12:11
Official
Hello Nonhlanhla, 

We are able to confirm that everything has been sorted. Our Collections Team has emailed the settlement letter to your email address. 

Please confirm receipt when you receive it. 

Team DirectAxis