Settlement Letter ans Settlement of Account

I am on the phone now after paying them using the details on the Settlement Letter. First they tell me that they cannot find the email with proof of payment. I emailed it 3 times. Once from my work address. 14:35- Zuraig Klein onto the line and gives me his personal address. 14:36- I send it. 14:40- He doesn’t receive it. He emails me from his email address. I reply. He finally receives it. 14:46- He promised to update me tomorrow and escalate the matter. I am now awaiting feedback regarding the closure of my account.

I just received the Settlement Letter at the same time that I received the previous reply. Which means that they haven’t even read my previous message. I am no longer looking for a settlement letter. I now need a Paid Up letter!

I phoned twice this morning! First time they asked me to call later. I called a few minutes ago and it went from 24 hours turnaround time for receipt of payments to now 72 hours turnaround time. Also I sent Zuraig Klein an email this morning after the first phone call requesting an update on my account, and he STILL has not gotten back to me even though he promised yesterday that he would update me. I would NEVER advise ANYBODY to get involved with Direct Axis. They are a glorified loan sharks who do NOT want you to settle. They want you to continue owing them money even after you have paid. I advise EVERYONE who has even the slightest problem to lodge a complaint with the Ombudsman, the NCR and the FSB as I plan on doing now. I personally do not want to delay or give them more time because should this go to court I need to prove that I did everything in my power to ensure that I am not at fault. Direct Axis- I do not want to hear how the matter has been escalated. Thats the standard reply. I need that money reflected in my account NOW, because if the debit order goes out on payday I will lodge a second complaint with the above mentioned regulating bodies, and it will be for *****!

Email to Zuraig Klein at 08:27 this morning: "Good Day Zuraig, I called your customer care this morning. At 08:06 I spoke to Nomazizi who confirmed that the amount of R53400 was received on 2018-05-16. I requested a statement of account and she promised that it will be sent in the course of the day. I asked for closure of the account immediately and she said she will log it but it will take 10 working days. I explained that I need it closed now because I don't want that debit order going off. She insisted that it will take 10 working days no matter now many times I explained that I will be paid before that, and that funds may be deducted from my account. Please assist in closing this account because according to your previous email, my account was supposed to have been closed as soon as funds were received. I am getting tired of calling in every day and explaining why I need this account closed and paid up letter immediately. I understand that closing the account and sending me the paid up letter may take a few hours, but it should be possible to send me a copy of my statement immediately. I do not understand the delay because the pre loan agreement was sent to me while I while I was on the phone with Nicky Hill for loan approval. You guys are very quick when granting loans but take hours when it comes to after sales service. If you look at the attachments you will see the time of the call and the time that the pre loan agreement was sent to me. " He did call me yesterday and he did promise that the account will be closed and that no debit orders will be taken off my account. I am awaiting his response now.

Email to Zuraig: This just went to whole other level now! “Zuraig, WHAT THE ACTUAL HELL?!!!! I JUST LOGGED ONTO MY FNB BANKING AND I SEE A PERSONAL LOAN ACCOUNT CREATED TO THE VALUE OF R110 081.00. YOU BUNCH OF THIEVING ********** *****!!! I HAVE ATTACHED SCREENSHOTS OF THE ACCOUNT AND THE VALUES. REVATI, MY PERSONAL BANKER CANT EVEN GET INTO THAT ACCOUNT!! Revati please lodge a ***** report against Wesbank. I also have a voicemail from Zuraig saying that my account has been closed. We should be able to use this as evidence should this go to court. Also I think its time to contact the Ombudsman. ”