FK
Florence K
1 reviews | Active since Oct 2020
16 Feb 2021, 07:54
Settlement letter & account closure
I have settled my account on the 29th January 2021 and the struggle now is getting a settlement letter & when I called I was assured the account was on a R0 balance. I have now received a statement with a debit amount for a R0 balance account - how is that possible?
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DirectAxis's replyOfficial
16 Feb 2021, 09:28Hello Florence, Thanks for reaching out to us. We had a look at your account and the account is closed on our side. We have emailed you the paid up letter to your email address. Please confirm receipt as soon as you get the email. Team DirectAxis
Best regards,
DirectAxis's reply16 Feb 2021, 09:28
Official
Hello Florence, Thanks for reaching out to us. We had a look at your account and the account is closed on our side. We have emailed you the paid up letter to your email address. Please confirm receipt as soon as you get the email. Team DirectAxis
Best regards,