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Portia M
1 reviews | Active since Mar 2020
12 Feb 2021, 11:58
Settlement letter
I have been calling DirectAxis to enquire about my settlement letter for my account but I can't get any assistance. I even sent them an e-mail 2 weeks ago for assistance but they are failing, I really don't know what to do im so frustrated at this moment
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Replies (2)
DirectAxis's replyOfficial
12 Feb 2021, 12:47Hello Portia, Thanks for reaching out to us. We’re sorry for the inconvenienced caused in trying to get a settlement letter from us. We have escalated your query to our Support Team so that they can look into the matter and resolve the issue as soon as possible. Team DirectAxis
DirectAxis's reply12 Feb 2021, 12:47
Official
Hello Portia, Thanks for reaching out to us. We’re sorry for the inconvenienced caused in trying to get a settlement letter from us. We have escalated your query to our Support Team so that they can look into the matter and resolve the issue as soon as possible. Team DirectAxis
DirectAxis's replyOfficial
17 Feb 2021, 14:45Hello Portia, We have received confirmation from our Recoveries Team that you have been assisted and that everything is sorted. Please reach out to us should you require any further assistance. Team DirectAxis
DirectAxis's reply17 Feb 2021, 14:45
Official
Hello Portia, We have received confirmation from our Recoveries Team that you have been assisted and that everything is sorted. Please reach out to us should you require any further assistance. Team DirectAxis