Settlement Letter

<p>I have been waiting now for almost two days for a Settlment letter on an existing loan to be valid for 5 days. I ams sorry that I have been inundating them with emails but I cant seem to get this letter urgently. All I get is the callcentre response, </p> <p>Thank you, your documents have reached us. We're currently experiencing a high volume of requests and are doing our best to attend to all documents received. There is no need to resend them. We'll assist you as soon as possible and we'll call you if we need more information.</p> <p>Normally they are brilliant and quick but now and I need this letter today otherwise it affects something else that I need it for.</p> <p>Please don't reply to this email as the system does not allow for a response. </p>