Settlement letter

Good day<br> <br> I called direct axis more than 5 times in the past 3 days, was promise a settlement letter to my email address within the same day that was 3 days ago, the same happened the following days.<br> I am still waiting, I want to settle them but its almost as if they avoiding providing me with the settlement letter.<br> The the first company that are so delay and whenever you call you on hold for more than 5 minutes and guess what! You still hang up disappointed. Please assist in this matter as I need that letter today ***5.<br> Kind regards<br> Cardene