Settlement figure provided and paid but charges still debited

I telephoned Direct Axis on 29 th November 2017 and spoke to Zaid. I requested a settlement figure stating that I want to close my account.

I was given a settlement of R2355.76. The balance owing at the time was R1959.35.

Zaid confirmed to me that me payment was received on the 30th November 2017. When the settlement figure is provided they give you 4 days for the funds to reach the account.

Zaid confirmed that my account was under closure on 1st December 2017.

To my shock and surprise upon receiving which I thought would be a close ng statement, I note that there is now a further R500 plus owing on my account.

Direct Axis, you gave me a settlement figure which was paid in 1 day. NOW PLEASE CLOSE THIS ACCOUNT AND REVERSE THESE CHARGES.

I will never ever again take out a loan with direct axis.