Settlement Dispute

Hello<br> <br> In January 5th I called to settle my loan. The agent that assisted me gave me the area amount not the settlement amount as advised on the recording. This affected my credit profile and I was upset. I called into the call center. 3 agent I spoke to dropped my call and did not want to assist me specially Tania. I the got through to Xabiso from the accounts department who dealt with my problem in a matter of seconds. He then transferred me to Vuyo in Customer Service who was a pro. I have no proof that the matter is clear. YOU ARE THE BEST!