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KC
Keegan C

1 reviews | Active since May 2016

24 Nov 2021, 20:48

settlement

Hi Direct axis team,

I have settled this account 26 August 2021 but still shows on my credit record i am owing direct axis kindly update records on your side. I have tried reaching out via mail & telecom directly but with no luck & had to resort to this platform

0
Replies (13)
DirectAxis
DirectAxis's reply25 Nov 2021, 09:25
Official
Hello Keegan, Thank you for reaching out to us.  Our team is currently waiting for feedback from the bureaus.  We will continue to provide you with feedback until the matter has been resolved. Team DirectAxis

Best regards,

KC
Keegan C's update02 Dec 2021, 12:10
Reviewer Update
Hi Team DirectAxis,

Any feedback from the bureaus?

DirectAxis
DirectAxis's reply02 Dec 2021, 13:39
Official
Hello Keegan,

We're pleased to let you know your credit profile has been updated. 

Should you require assistance in the future, do let us know. 

Team DirectAxis

Best regards,

KC
Keegan C's update09 Dec 2021, 13:55
Reviewer Update
Hi Team DirectAxis,

My credit profile still shows outstanding balance to DirectAxis. this is a updated credit report requested today. 
DirectAxis
DirectAxis's reply09 Dec 2021, 14:28
Official
Hello Keegan,

Sorry to hear this. 

Which platform are you using to check your credit profile?

Team DirectAxis

Best regards,

KC
Keegan C's update09 Dec 2021, 20:20
Reviewer Update
Hi Team DirectAxis,

Experian 
DirectAxis
DirectAxis's reply10 Dec 2021, 07:09
Official
Hello Keegan,

We will liaise internally and provide feedback as soon as we have more information.

Team DirectAxis

Best regards,

KC
Keegan C's update14 Dec 2021, 12:00
Reviewer Update
Hello Team DirectAxis,

Any news regarding this matter? 

DirectAxis
DirectAxis's reply15 Dec 2021, 10:20
Official
Hello Keegan,

We've received feedback that an update request has been sent to the Credit Bureaus on the 22nd of September.

The matter has been resolved. 

Should you require assistance in the future, do not hesitate to reach out to us.

Team DirectAxis

Best regards,

KC
Keegan C's update15 Dec 2021, 21:34
Reviewer Update
Hello Team DirectAxis,

If this was the case I would have not reached out to you.
Almost 3 months later

Kindly see below I think I have been patient, without complaint since 26th August when this account was paid up 
Screenshot 2021-12-15 at 21.27.42.png 57.44 KB


DirectAxis
DirectAxis's reply17 Dec 2021, 10:14
Official
Hello Keegan,

Apologies for all the back and forth. 

We're unable to open the above screenshot. 

Kindly forward this to *** so we can investigate this further. 

Team DirectAxis

Best regards,

KC
Keegan C's update23 Dec 2021, 09:32
Reviewer Update
Hello,

its been a month with no results

below response from Direct axis

25/11/2021 Our team is currently waiting for feedback from the bureaus. We will continue to provide you with feedback until the matter has been resolved.
02/12/2021 We're pleased to let you know your credit profile has been updated.

09/12/2021 Sorry to hear this.

Which platform are you using to check your credit profile?

10/12/2021 We will liaise internally and provide feedback as soon as we have more information.

15/12/2021 We've received feedback that an update request has been sent to the Credit Bureaus on the 22nd of September.

The matter has been resolved.

17/12/2021 Apologies for all the back and forth.

We're unable to open the above screenshot.

Kindly forward this to ****** so we can investigate this further.


Dear Direct axis team, as said prevoiusly If this was the case & and credit profile was clear I would have not reached out to you.
Almost 3 months later

I think I have been patient, without complaint since 26th August when this account was paid up

Hope to hear from you soonest. Frustrated regards
KC
Keegan C's update28 Dec 2021, 10:44
Reviewer Update
Direct Axis famous quotes with zero action.
Thank you for reaching out to us. Apologies for the unpleasant experience. We’ll escalate your query.

I'm still waiting