Settlement

I have an issue with Direct Axis regarding a loan i made with them. On the 30th July i received a settlement letter as per my request and i paid the settlement amount and emailed proof of payment.<br> <br> To this date i haven't received a call or email stating that my account has been paid up. I called the call centre and was on hold for 30 minutes and no one picked up.<br> <br> Can someone get back to me and ensure that the outstanding amount reflecting in my FNB profile is removed immediately.