Settled account but won't provide confirmation

I recently settled a very short term loan with DA. Up to this point I have not had a single complaint and service has been brilliant.<br> <br> However today when I contacted them because I wanted another loan I was declined as I apparently still had one with them. After following up with them why, they found out my payments had reflected as extra payments instead of a settlement, so even though I owed them nothing I could not do anything with them till that was fixed.<br> <br> I can handle that, what I can't handle is I now have to wait 10 days for their admin department to fix it. How could it possibly take 10 days to fix when they can see this very moment I don't owe them anything and how long would they have taken to realize. They were completely unwilling or unable to help so I decided it was time to look elsewhere and after spending an hour applying elsewhere I was finally rejected because this loan still shows on the credit bureau.<br> <br> The other finance provider was willing to continue if DA provided a settlement letter but they outright refused until their admin people did whatever takes them 2 weeks to do. Needless to say once this is sorted they have lost a once very happy repeat customer.