JJvV
Jason Jansen van Vuuren
1 reviews | Active since Dec 2020
20 Jun 2021, 19:29
Setteling an account.
I have send a few emails in trying to get them to close my account as I have already paid the settlement quotation. Yet a month later I am still strugling and they have debited my account again. I have also requested that they pay back the money that shows advanced.
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DirectAxis's replyOfficial
21 Jun 2021, 14:36Hello Jason, Thanks for your review. Please accept our humble apologies for the inconvenience caused in the process of trying to close your account. We’re pleased to confirm that your refund was paid out today. You should receive the funds within the next 48 hours. We’ll ask our support team to email you a closure letter once the account is closed. Team DirectAxis
Best regards,
DirectAxis's reply21 Jun 2021, 14:36
Official
Hello Jason, Thanks for your review. Please accept our humble apologies for the inconvenience caused in the process of trying to close your account. We’re pleased to confirm that your refund was paid out today. You should receive the funds within the next 48 hours. We’ll ask our support team to email you a closure letter once the account is closed. Team DirectAxis
Best regards,